Careers at eCOMM

At eCOMM we realise our team is our greatest asset. We continue to enjoy great success and growth in the payments industry. Join us on the journey!

Current opportunities are listed below. Please click/tap on a position title to show/hide the job description.

For all roles listed or for a speculative application please send your CV / Résumé to: careers@ecomm365.com

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Clients Services Manager

Clients Services Manager

Location: Navan, Co. Meath, Ireland

Role Purpose

We are looking for a highly successful, results focused Client Services Manager to help deliver exceptional service whilst ensuring eCOMM's business goals are supported. This is a hands-on role in a dynamic, fast paced environment.

Responsibilities & Accountabilities:

  • Responsible for managing the entire Customer Service & Account Management function.
  • Lead the team in continuous improvement processes, projects and training.
  • Responsible for delivering all relevant KPIs
  • Accountable for achieving complete resolution of customer issues in line with internal policies and procedures.
  • Act as the point of escalation for the team.
  • Ensure all performance/key metrics of the department are reported weekly/monthly to the Directors
  • Drive a proactive and inspirational approach to the Customer Service & Account Management Department.
  • Liaise with all areas of the business.
  • Develop, maintain and manage relationships with our customers, resellers and 3rd third parties.
  • Other ad-hoc operational projects as required.

Qualifications & Experience:

  • Experience within the Payments industry would be beneficial
  • A knowledge of the Acquiring Industry is not essential but a definite advantage
  • At least 5 years' experience in Client Services Management.
  • Experience in managing a customer service function
  • Acknowledged and proven leadership and organisational skills
  • Ability to effectively communicate with all levels of the organisation
  • A significant track record of success
  • Degree in Business & Management or equivalent.

Apply by email, mentioning the job title to: careers@ecomm365.com

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Senior IT Developer

Senior IT Developer

Location: Navan

eCOMM are a leading Irish Fintech – current holder of the eCommerce & Payments Awards Best Payments Start-up, and a 2019 Deloitte Technology Fast50 Winner. 2019 and 2020 have been years of significant growth for the company and our Development & Innovation plans for 2021 are equally as exciting. We are now looking to hire Senior IT Developers to work with our core Technology teams based in Navan, County Meath, Ireland.

The purpose of this role is to work on delivery-focussed development projects and to provide knowledgeable escalated support post-launch. You will have access to the latest technologies – C#/ .NET Core, Angular 7.0+ / Typescript, MongoDB, SQL, Redis, Rabbit MQ, Git, Bit Bucket, RESTful API, Swagger – while operating as part of a focussed team consisting of other IT Developers, Business Analysts, Project Managers and key stakeholders. This is an excellent opportunity for anyone who has 5+ years IT Development experience and some experience of working within the FinTech / Payments Industry.

Responsibilities & Accountabilities:

  • Write and implement effective, re-usable, secure code for the eCOMM Application Product Set
  • Integrate with Internal and External RESTful API's and Web Services
  • Carry out Unit Testing on the code you write
  • Carry out Code Debugging as required
  • Deploy your Code to Test and Staging environments in accordance with the DevOps Control Framework
  • Provide specialised / SME post-production support and ownership
  • Collaborate with designers and other teams to enhance the existing product offering and bring new products to market
  • Comply with all company Controls including PCI-DSS
  • Cross-Train and coach junior members of the IT Development Team

Qualifications & Requirements:

  • Computer Science / Software Engineering / Software Programming & Development Graduate
  • 5+ years prior experience as a Developer with experience of two or more of the following – C#, RESTful API Development, Angular, JavaScript, Mongo DB, SQL, AWS
  • An understanding of the Payments Industry, and in particular the end-to-end transaction lifecycle of both Point of Sale and eCommerce transactions
  • Previous experience of working within a project-driven environment with the ability to develop code from BRD's within a team-based environment and also within a solo-developer based environment
  • A high standard of oral and written communications skills is required
  • Ability to learn new technology quickly
  • Ability to coach and mentor
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required

Apply by email, mentioning the job title to: careers@ecomm365.com

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Legal Assistant

Legal Assistant

Location: Navan, Co. Meath, Ireland

About eCOMM

eCOMM Merchant Solutions is a Payment Gateway, Acquirer and a Processor for merchants who want Point of Sale, e-Commerce and MOTO capability for Visa, MasterCard and American Express. Due to our continued commercial growth and success, we are currently recruiting for a Legal Assistant to join our team at our offices in Navan, Co Meath.

Responsibilities & Accountabilities:

  • Drafting and finalising a variety of contracts.
  • Providing administrative assistance to the company on a daily basis.
  • Drafting various legal documentation.
  • Drafting correspondence as required.
  • Providing regular updates on best practice / legal updates that may affect the business.
  • Liaising with third parties in relation to legal matters.
  • Ensuring that all relevant supporting documents/material is obtained and recorded for potential correspondence.
  • Processing documentation mark ups.
  • Complying with the firms File Management processes.
  • Responding to all communication and queries as they arise.
  • Arranging for documentation to be notarised and apostilled.
  • Coordinating the execution of corporate and transaction documents.
  • Assisting with the coordination and follow-up on conditions precedent/subsequent for transactions; and
  • Ensuring that originally-executed contractual documents are obtained in a timely manner and that they are maintained in an organized, secure directory for ready access.

Skills & Experience:

  • Law graduate (May suit someone sitting the FE1 examinations).
  • Experience working in a law firm or in-house legal department is preferred.
  • Commercial contract management experience in Financial Services (would be a distinct advantage)
  • Strong communication skills, including the ability to professionally and concisely communicate (in writing and verbally) with senior staff both inside and outside the organisation.
  • Excellent organisational and prioritization abilities. The individual must be comfortable working in a fast-paced environment and demonstrate the ability to successfully manage frequent changes in priorities, deadlines, and workload.
  • Team Player.
  • Excellent people skills.
  • Excellent computer skills.
  • Takes own initiative.

Apply by email, mentioning the job title to: careers@ecomm365.com

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Fraud Analyst

Fraud Analyst

eCOMM Merchant Solutions is a one stop payment gateway and acquirer for merchants who want Point of Sale, e-Commerce and MOTO capability for Visa, MasterCard and American Express. Due to continued commercial growth and success, we are currently recruiting for a Fraud Analyst to join our team at our offices in Navan, Co Meath.

As a Fraud Analyst, you will be required to complete a pre-determined number of reviews and fraud assessments to determine if a merchant's account activity is of a suspicious or fraudulent nature (based on risk indicators). You will complete your investigations using, in house systems, third party tools and card scheme resources to complete review templates.

An eCOMM Fraud Analyst is responsible for reviewing account activity, analysing data, completing reviews and assessments in a timely manner to determine the risk associated with a Merchant’s activity. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions.

An eCOMM Fraud Analyst must be organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

Core Duties:

  • Based on assigned tasks, review merchant accounts and determine any associated risk (using fraud indicators), and making sure the appropriate actions are taken as outlined in eCOMM's Fraud Policy
  • Continually monitor fraud and transaction alerts and reports to identify trends and patterns ensuring management are notified in a prompt manner and actions are taken in time to minimise fraud losses
  • The specialist will ensure they keep up to date with Card Scheme requirements and will ensure that best practice is followed

Competencies:

  • Investigation Skills
  • Problem Solving Skills
  • Decision Quality
  • Attention to Detail
  • Drive for Results
  • Time Management
  • Functional / Technical Skills
  • Strong verbal communication skills utilizing active listening
  • Strong written (email) communication utilizing proper grammar and punctuation
  • Ability to make discretionary decisions based on research

Technical:

  • Payments industry experience and an understanding of card schemes (Visa & Mastercard) an advantage
  • Ability to function in multiple fraud queues covering a variety of tasks with a sense of urgency and follow-through
  • Ability to learn and adapt to new software technologies
  • Knowledge of ecommerce and point of sale merchant acquiring an advantage
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, and Excel)

Apply by email, mentioning the job title to: careers@ecomm365.com

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Underwriter

Underwriter

Location: Navan, Co. Meath

Role Purpose:

The purpose of the Underwriter at eCOMM Merchant Solutions is to conduct credit analysis as well as regulatory and card scheme due diligence. The Underwriter will support our Underwriting Team to ensure that risk and credit worthiness is assed and delivered within required time frames, ensuring all relevant regulatory and card scheme requirements are met, whilst keeping a high level of attention to detail.

Competencies & Key Role Requirements:

  • Evaluate information provided on new merchant applications.
  • Conduct risk assessments based on clients’ history, credit rating, industry experience and other factors.
  • Conducting AML due diligence verification checks
  • Following up on any outstanding KYB/KYC requirements
  • Render application decisions based on consultations with supervisory underwriter and management.
  • Ensuring clear, correct, and efficient communication of underwriting information both within the Underwriting team and with other departments
  • Ensuring that underwriting checklists are followed.
  • Ensure regulatory and card scheme compliance throughout the underwriting process.
  • Comply with appropriate internal controls & procedures.
  • Reporting to the Head of Risk and Compliance

Qualifications & Experience::

  • Excellent investigation and organization skills, time management and high level of attention to detail are necessary.
  • Knowledge in KYC/AML CDD requirements
  • Ability to understand and utilise systems for credit risk assessment e.g. ID validation, Pep and Sanction screening, credit assessment reports and open source investigating
  • Be able to understand complex organisational structures.
  • Ability to understand and utilise legislative requirements to meet regulatory obligations of the organization.
  • Understanding of Card Payment rules – (Visa, MasterCard and American Express)
  • Knowledge of the payments industry is an advantage.
  • Previous underwriting experience in a financial service role is an advantage.
  • Understanding of assessment and mitigation of risk for the benefit of the organisation
  • Ability to tackle a problem by using a logical, systematic, sequential approach.

Apply by email, mentioning the job title to: careers@ecomm365.com

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We are always interested in good people. If you don't see a role listed that suits your skills please go ahead and get in touch with us anyway below, or email us at careers@ecomm365.com

Interested in any role above? Want to know more? Please get in touch here.

 

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