Careers at eCOMM

At eCOMM we realise our team is our greatest asset. We continue to enjoy great success and growth in the payments industry. Join us on the journey!

Current opportunities are listed below. Please click/tap on a position title to show/hide the job description.

For all roles listed or for a speculative application please send your CV / Résumé and a cover letter to: careers@ecomm365.com

By supplying your CV and/or further personal details for the purpose of being considered for a vacancy you are consenting that eCOMM can hold these records for a period not exceeding 6 months at which point all records will be deleted.
This does not affect your rights as data subject to be forgotten as outlined in the eCOMM Data Privacy Policy.

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EMV POS Enginner

EMV POS Enginner

Location: Remote

About eCOMM:

eCOMM are a leading Irish Fintech operating as an Acquirer, Processor and Payment Gateway. The company has won several prestigious awards in recent years and currently sits in the top 20 of the Deloitte Technology Fast50. The company has undergone significant growth over the past 3 years and our Development & Innovation for the near and medium term are equally as exciting. We are currently looking to hire an EMV POS Engineer to manage our POS estate.

The purpose of this role is to manage our POS network and software / codebase, to assist with troubleshooting and debugging of existing technology and applications as and when required, and to work on projects and change requests.

This is an excellent opportunity for anyone who has previous experience of working within an EMV environment.

Responsibilities & Accountabilities:

  • Design and development of existing and new EMV payment applications and SDKs.
  • Optimise the performance of existing applications
  • Work with new and existing partners to provide production support for SDKs and mobile applications
  • Facilitate documentation and knowledge transfer to internal and external teams.
  • Prototype features and applications to help evaluate production direction
  • Assist involved teams in identifying the required interfaces and dependencies in the end-to-end
  • Work with third-party APIs and SDKs to integrate mobile applications with Bluetooth/WiFi cash registers
  • Acquire and retain an end-to-end knowledge of the Functional Components and Data Workflows of core eCOMM Products
  • For the 3 core Schemes that eCOMM are affiliated with – MasterCard, VISA and American Express, acquire and retain an end-to-end knowledge of the Acquiring Transaction Flow, including Transaction Types, Steps, Message Status' etc.
  • Responsible for working closely with other colleagues including Project Managers, Business Analysts, Test Engineers, Network Engineers etc. in relation to Project Tasks and Change Requests
  • Responsible for working in tandem with business support and on-boarding staff for troubleshooting and diagnosing merchant-side POS terminal issues
  • Responsible for working closely with the Change Advisory Board (CAB) for the co-ordination and implementation of changes
  • Responsible for working closely with the DevOps team in relation to the roll-out of updates
  • Comply with all company Controls including PCI-DSS
  • Cross-Train and coach the other members of staff as and where necessary

Qualifications & Requirements:

  • Bachelor's Degree in a technical field or proven equivalent experience
  • 3-5 years of mobile development experience
  • Debit card product experience including POS, digital wallets, payment gateway, card schemes, PCI-DSS, EMV and ISO8583 transaction processing
  • Proficiency with Java / Kotlin for native Android development
  • Understanding of Gradle
  • Prior experience with Android components like Fragments and Activities
  • Familiarity with Jira, Confluence, and version control
  • Solid understanding of networking libraries (HTTP, JPOS/ISO8583, TCP)
  • Excellent communication skills
  • Ability to multitask in a fast-paced environment
  • A high standard of oral and written communications skills is required
  • Ability to learn new technology quickly
  • Ability to coach and mentor
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required

Apply by email, mentioning the job title to: careers@ecomm365.com

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Service Desk Manager

Service Desk Manager

Location: Navan, Co. Meath & Remotely

About eCOMM:

eCOMM Merchant Solutions (www.ecomm365.com) is a dynamic one-stop-shop payments gateway and acquirer that provides merchants with flexible payment acceptance solutions including Point of Sale (POS) terminals, e-Commerce and Mail Order / Telephone Order (MOTO) capability. eCOMM enables these business customers to accept American Express, Mastercard and VISA.

The company is a payment gateway, payment aggregator, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Role Purpose:

As a company, eCOMM has grown significantly from its early days as an emerging fintech within the Card Payments sector, to an established business with 1,500 + customers. As we continue to expand, we now have a requirement to establish a more formalised IT Operations Structure.

The purpose of this role is to operate and run a central Help Desk function across all internal departments of the company – IT, Operations, Finance, Risk & Compliance and Sales. In addition, this role will be accountable – in liaison with HR – for establishing and overseeing a central Knowledge Management framework comprising of general and specific FinTech Training materials and departmental procedures.

Responsibilities & Accountabilities:

  • Run and maintain the existing JIRA Service Management system, ensuring that all internal departments use this system for any and all inter-department Incidents / Issues and Service Requests.
  • Establish effective relations across all departments to ensure that each department fully understand how the Help Desk function works and are fully aware of their own obligations in terms of submission of tickets, delegated actions and procedures.
  • Ensure that tickets are acknowledged, delegated and resolved on a continuous basis, in a prioritised manner and that an effective escalation model is in place.
  • Lead from the front – it is expected that this resource will need to get actively involved and engaged in Incidents and Requests.
  • Central point of contact for the status of all Incidents and Service Requests across the company.
  • Host stand-up meetings as appropriate to ensure Incidents and Service Requests are being actioned affectively and in accordance to SLAs.
  • Maintain and present full stats and insights to the Senior Management Team on a weekly basis.
  • Work effectively with all departments in the creation and documentation of new and existing workflow processes and procedures, including the upkeep of existing procedures.
  • Manage and maintain JIRA forms, ensuring that the UI is easy and intuitive to use and is fully maintained and updated on an on-going basis.
  • Ensure that the Incident & Request categories are appropriate and kept up to date.
  • Responsible for integrating any new processes into the JIRA Service Management System.
  • Implement and maintain a Knowledge Management database within the system.
  • Assist with the implementation of departmental Runbooks across the company, using JIRA as a central point for the storage and tacking of Runbooks.

Qualifications & Experience:

  • Previous experience of using JIRA Service Management ‐ or any other Service Delivery software such as Remedy ‐ is essential.
  • Previous experience of operating within a similar role is required. e.g. Call Centre Administrator or Manager; Triage Manager; Central Ticket manager; Service Desk Supervisor / lead.
  • ITIL qualification(s) would be a distinct advantage.
  • Must be willing to chip-in and operate as a Resolver as and when required
  • Demonstratable documentation experience ‐ Word, Excel, PowerPoint fluent
  • Excellent communications skills with an ability to interact with customers at all levels
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Excellent problem-solving skills
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required
  • Must be experienced in working on their own initiative
  • Previous exposure of working in a financial or fintech organisation would be an advantage
  • Will need to be willing to work outside of standard working hours on occasion

Apply by email, mentioning the job title to: careers@ecomm365.com

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AWS Cloud Platform Owner

AWS Cloud Platform Owner

Location: Remote-working. Company is based in Navan, Co. Meath

About eCOMM:

eCOMM Merchant Solutions (www.ecomm365.com) is a dynamic one-stop-shop payments gateway and acquirer that provides merchants with flexible payment acceptance solutions including Point of Sale (POS) terminals, e-Commerce and Mail Order / Telephone Order (MOTO) capability. eCOMM enables these business customers to accept American Express, Mastercard and VISA.

The company is a payment gateway, payment aggregator, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Role Purpose:

eCOMM are a leading Irish Fintech operating as an Acquirer, Processor and Payment Gateway. The company has won several prestigious awards in recent years and currently sits in the top 20 of the Deloitte Technology Fast50. The company has undergone significant growth over the past 3 years and is now seeking to embed some core Scheme control functions.

eCOMM have just completed a core project to migrate their legacy Managed Services physical Data Centre setup to an AWS Cloud setup. The project was primarily lift-and-shift – although transformation took place in some areas. We now want someone to manage the next stage of the transformation and also to manage the day-to-day AWS platform, ensuring optimal uptime, performance, security and PCI compliance.

Responsibilities & Accountabilities:

  • Accountable for leading the next stage of integration / transformation, which will focus on DevOps, MicroServices and Containerisation
  • Accountable for the performance, resilience, maintenance and support of the end-to-end AWS platform
  • Design and thought leadership to implement best practice processes and enhancements across the eCOMM AWS platform
  • Technical leadership across all AWS Infrastructure initiatives including AWS transformation and migration projects
  • Responsible for end to end overall design and documentation
  • Responsible for environment security
  • Hands-on leadership and mentoring for existing AWS platform engineers and DevOps engineers
  • Provide specialised Design and Architecture guidance and input as part of the eCOMM Design Authority
  • Ensure all aspects of the AWS Infrastructure are in full compliance with PCI-DSS controls and requirements
  • Design, implement and improve processes and controls
  • Cross-Train and coach junior members of the team to ensure they are fully trained and capable of carrying out all duties

Qualifications & Skills:

  • Bachelors Degree and / or equivalent Cloud Certifications
  • 5 years team lead / management experience
  • Demonstrated track record and experience in designing and delivering cloud services
  • Excellent technical skills including general IT technical architecture – (Networking, Security, Databases & Operating Systems) across the cloud platform
  • DevOps, automation and scripting knowledge
  • Understanding of Application architecture and technologies
  • Knowledge of security standards & tooling
  • IT Risk Management
  • 3rd party engagement and management
  • Manage technical projects
  • Excellent oral and written communication skills with the ability to influence internal & external stakeholders
  • Ability to analyse, problem-solve, and scope business requirements
  • Ability to deliver initiatives from conception through completion
  • Ability to meet tight deadlines and prioritise workload
  • Ability to coach and mentor
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required

Apply by email, mentioning the job title to: careers@ecomm365.com

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Compliance Manager

Compliance Manager

Location: Navan, Co. Meath & Remotely

About eCOMM:

eCOMM Merchant Solutions (www.ecomm365.com) is a dynamic one-stop-shop payments gateway and acquirer that provides merchants with flexible payment acceptance solutions including Point of Sale (POS) terminals, e-Commerce and Mail Order / Telephone Order (MOTO) capability. eCOMM enables these business customers to accept American Express, Mastercard and VISA.

The company is a payment gateway, payment aggregator, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Role Purpose:

Due to continued commercial growth and success, we are currently recruiting for a Compliance Manager to ensure the eCOMM Compliance Framework is driven across the business both internally and externally. The Compliance Manager will organise, coordinate and perform adequate controls in order to identify, evaluate and monitor compliance risks.

They will also make recommendations on the actions required to mitigate current and potential compliance risks and monitor the implementation of the measures taken.

Responsibilities & Accountabilities:

  • Collaborate with various cross-functional teams and senior management to ensure that all regulatory compliance requirements are accounted for in the development of payments products throughout Europe.
  • Oversee all regulatory reporting requirements to the relevant authorities.
  • Preparation of management information for presentation to the Risk Committee/Board of Directors
  • Conduct a range of internal compliance monitoring reviews.
  • Assist leadership to design, develop and oversee procedural controls to monitor compliance risks, including progress tracking for verifying successful completion of remediation activities.
  • Provide advice and guidance to the business to ensure continued compliance in a dynamic, fast paced environment.
  • Provide the Director of Risk & Compliance with regular updates on the state of compliance.
  • Collaborate with departments to ensure ownership and remediation of regulatory requirements.
  • Serve as a subject matter expert on all related compliance issues.
  • Manage strong and open relationships with our relationship managers in the card schemes.
  • Proactively identify potential risks in any process and devise a procedure to eliminate effectively.
  • Identify and implement procedures that will result in process efficiency and potential cost savings.
  • Work with key stakeholders to develop processes and product solutions that address regulatory requirements.
  • Help Expand and manage the internal Business Governance Framework.

Qualifications & Requirements:

  • Strong knowledge of PSD2 and AML regulations.
  • Experience in Regulatory Reporting.
  • Experience with Licencing and advantage.
  • Strong knowledge of GDPR.
  • Payments experience an advantage.
  • Knowledge of card schemes (Visa & Mastercard) an advantage
  • Good knowledge of the Payment Card Industry Data Security Standards PCI DSS.
  • Ability to communicate information in a clear and concise manner.
  • Strong organisational skills and problem-solving abilities
  • Must be a team-oriented individual with willingness to work with all levels of staff & customers, with a positive attitude and willingness to assist in training and development of new members of the compliance team.
  • Third level qualification in compliance, business, Law, finance or related field is desirable but not essential.

Apply by email, mentioning the job title to: careers@ecomm365.com

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Risk Manager

Risk Manager

Location: Navan, Co. Meath & Remotely

About eCOMM:

eCOMM Merchant Solutions (www.ecomm365.com) is a dynamic one-stop-shop payments gateway and acquirer that provides merchants with flexible payment acceptance solutions including Point of Sale (POS) terminals, e-Commerce and Mail Order / Telephone Order (MOTO) capability. eCOMM enables these business customers to accept American Express, Mastercard and VISA.

The company is a payment gateway, payment aggregator, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Role Purpose:

The Role of the Risk Manager at eCOMM Merchant Solutions is diverse, encompassing elements such as the company risk appetite, risk governance framework, risk registers, data protection and business conduct regulations. This position will closely coordinate with the leadership of other departments. An important aspect of this role will be the design and maintenance of the processes that supports all risk activity.

Duties & Responsibilities

  • Become a trusted regulatory solutions provider for the business teams to ensure regulatory risk is embedded into sales and product development processes from the outset and develop, implement and maintain processes and procedures for business teams to follow for achievement of this requirement.
  • Ownership and development of European risk management framework for the European business streams.
  • Point of contact for all Risk reviews, audits or escalations.
  • Recommend enhancements in risk processes and assist other business units where required with analysis, providing oversight, expertise and problem solving.
  • Keeping abreast of relevant European and local regulatory developments from a risk perspective.
  • Good interpersonal skills and relationship management are essential for dealing with people at all levels.
  • Ability to work in a time pressured and dynamic environment with a high degree of accuracy whilst maintaining focus and concentration.

Qualifications & Experience:

  • Minimum of 5+ years in a financial services environment in the Compliance/Risk Area.
  • Have a proven history of dealing with payments regulatory authorities.
  • Implementation of risk management programmes in a commercially driven manner.
  • Have expertise detecting and mitigating compliance risks.
  • Understanding of risk from a regulatory and commercial perspective.
  • Professional risk or compliance related qualification.
  • Payment Services Experience essential.

Apply by email, mentioning the job title to: careers@ecomm365.com

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Senior IT Developer

Senior IT Developer

Location: Navan, Co. Meath & Remotely

About eCOMM:

eCOMM Merchant Solutions (www.ecomm365.com) is a dynamic one-stop-shop payments gateway and acquirer that provides merchants with flexible payment acceptance solutions including Point of Sale (POS) terminals, e-Commerce and Mail Order / Telephone Order (MOTO) capability. eCOMM enables these business customers to accept American Express, Mastercard and VISA.

The company is a payment gateway, payment aggregator, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Role Purpose:

The purpose of this role is to work on delivery-focussed development projects and to provide knowledgeable escalated support post-launch. You will have access to the latest technologies – C#/ .NET Core, Angular 7.0+ / Typescript, MongoDB, SQL, Redis, Rabbit MQ, Git, Bit Bucket, RESTful API, Swagger – while operating as part of a focussed team consisting of other IT Developers, Business Analysts, Project Managers and key stakeholders. This is an excellent opportunity for anyone who has 5+ years IT Development experience and some experience of working within the FinTech / Payments Industry.

Responsibilities & Accountabilities:

  • Write and implement effective, re-usable, secure code for the eCOMM Application Product Set
  • Integrate with Internal and External RESTful API's and Web Services
  • Carry out Unit Testing on the code you write
  • Carry out Code Debugging as required
  • Deploy your Code to Test and Staging environments in accordance with the DevOps Control Framework
  • Provide specialised / SME post-production support and ownership
  • Collaborate with designers and other teams to enhance the existing product offering and bring new products to market
  • Comply with all company Controls including PCI-DSS
  • Cross-Train and coach junior members of the IT Development Team

Qualifications & Requirements:

  • Computer Science / Software Engineering / Software Programming & Development Graduate
  • 5+ years prior experience as a Developer with experience of two or more of the following – C#, RESTful API Development, Angular, JavaScript, Mongo DB, SQL, AWS
  • An understanding of the Payments Industry, and in particular the end-to-end transaction lifecycle of both Point of Sale and eCommerce transactions
  • Previous experience of working within a project-driven environment with the ability to develop code from BRDs within a team-based environment and also within a solo-developer based environment
  • A high standard of oral and written communications skills is required
  • Ability to learn new technology quickly
  • Ability to coach and mentor
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required

Apply by email, mentioning the job title to: careers@ecomm365.com

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We are always interested in good people. If you don't see a role listed that suits your skills please go ahead and get in touch with us anyway below, or email us at careers@ecomm365.com

Interested in any role above? Want to know more? Please get in touch here.

 
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