Careers at eCOMM

At eCOMM we realise our team is our greatest asset. We continue to enjoy great success and growth in the payments industry. Join us on the journey!

Current opportunities are listed below. Please click/tap on a position title to show/hide the job description.

For all roles listed or for a speculative application please send your CV / Résumé to: careers@ecomm365.com

By supplying your CV and/or further personal details for the purpose of being considered for a vacancy you are consenting that eCOMM can hold these records for a period not exceeding 6 months at which point all records will be deleted.
This does not affect your rights as data subject to be forgotten as outlined in the eCOMM Data Privacy Policy.

Man and woman careers photo
 

Credit Controller

Credit Controller

Location: Navan, Co. Meath, Ireland

Role Purpose:

eCOMM Merchant Solutions is a Payment Gateway, Acquirer and a Processor for merchants who want Point of Sale, e-commerce and MOTO capability for Visa, MasterCard and American Express. Due to continued commercial growth and success, we are currently recruiting for a Credit Controller to join our Finance Team in Navan, Co Meath.

Responsibilities and Accountabilities:

Credit Control

  • Develop & maintain a debtor escalation process and ensure slow paying merchants are escalated to the appropriate person within eCOMM
  • Create the weekly Consolidated Debtors Report for review with the CFO
  • Ensure the status of all aged debts are accurately reflected on the Consolidated Debtors report at all times with appropriate commentary
  • Build appropriate communication channels with Merchants so that any payment issues can be resolved in timely manner
  • Resolve any debtor's queries in a timely manner
  • Communicate with Merchants via telephone, email & letter to ensure they adhere to their agreed terms

Negative Wallets Balances

  • Create weekly report from ACP & ACQ detailing all negative wallet balances for review with the CFO
  • Ensure the weekly report correctly reflects the status of the Wallet Balances and appropriate commentary
  • Investigate the Negative Wallet Balances in ACP/ACQ to get a detailed understanding of what transactions make up the balance
  • Liaise with Merchants to ensure Negative Wallet Balances are repaid to eCOMM in a timely manner in line with Merchant's contracts
  • Liaise with Merchants to address any queries they have in relation to negative Wallet Balances

Finance

  • Ensure all Merchant receipts are accurately reflected and allocated in Sage at all times – Gross, Net & Net Net Merchants
  • Ensure all Merchant receipts are accurately always reflected in ACP & ACQ
  • Manage Direct Debit Process including preparation of direct debit files, administration of returned direct debits
  • Provide cover for other members of Finance team as and when required
  • Other general finance duties as required

Qualifications and Requirements:

  • Strong organisational or administrative skills with attention to detail and a methodical approach
  • IT literate with a comprehensive understanding of Windows based programmes, knowledge of Excel, Word and Outlook is essential
  • Ability to communicate clearly and confidently with a range of people, both on the phone and face-to-face
  • Strong teamwork skills essential
  • Professional in their approach to dealing with issues and employees
  • Sage experience a distinct advantage

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Legal Manager

Legal Manager

Location: Navan, Co Meath, Ireland

About eCOMM:

eCOMM Merchant Solutions is a Payment Gateway, Acquirer and a Processor for merchants who want Point of Sale, e-commerce and MOTO capability for Visa, MasterCard and American Express. Due to our continued commercial growth and success, we are currently recruiting for a Legal Manager to join our team at our offices in Navan, Co Meath. This role may suit someone wishing to make a move from private practice to working in-house.

Responsibilities and Accountabilities:

  • Review, draft and negotiate contracts for clients and 3rd parties
  • Report internally on all contract activities
  • Liaise with other teams within the organisation (Compliance, Finance, Sales) to address process issues and contract related matters
  • Work on other projects related to the Contract Management process
  • Provide advice and interpretation on the provisions of specific agreements as well as legal issues that might impact the business
  • Secure proper approval on nonstandard legal, financial, information security, technical and business issues raised in contract documents
  • Assist with due diligence checks with 3rd parties or potential acquisitions
  • Drafting of legal letters to help with collection of debt owed to the company

Skills and Experience:

  • Must be an Irish admitted Solicitor
  • Must have experience with contract review/negotiations
  • Strong negotiation skills are required
  • Previous exposure of working in a financial or fintech organisation would be an advantage
  • Will need to be willing to work outside of standard working hours on occasion

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Payments Reconciliation Analyst

Payments Reconciliation Analyst

Location: Navan, Co. Meath, Ireland

Role Purpose:

eCOMM Merchant Solutions is a Payment Gateway, Acquirer and a Processor for merchants who want Point of Sale, e-commerce and MOTO capability for Visa, MasterCard and American Express. Due to continued commercial growth and success, we are currently recruiting for a Payments Reconciliation Analyst to join our Finance Team in Navan, Co Meath.

Responsibilities and Accountabilities:

  • Daily reconciliation of scheme (Visa, Mastercard & Amex) transactions with our back-end system
  • Identification and resolution of reconciling items
  • Reconciliation and analysis of all card scheme interchange fees
  • Reconciliation of Chargebacks and Arbitrations
  • Reconciliation of scheme settlements with merchant payments – 'cash in' v 'cash out'
  • Business lead in development of new automated reconciliation tool. Working closely with IT to scope and build an automated reconciliation tool
  • Finance team liaison with schemes – Visa, Mastercard and American Express
  • Work with team lead to review systems, process and controls within the reconciliation function to ensure best in class systems and process
  • Provide regular feedback to the Team Leader of daily and weekly assignments

Qualifications and Requirements:

  • Self-motivated, driven and highly organised
  • Quality focused with excellent attention to detail
  • Strong numeracy and analytical skills, comfortable working with large volumes of data
  • Highly proficient in Microsoft Excel
  • Ability to work under pressure to tight deadlines, with a drive and commitment to delivery
  • Ability to schedule tasks to manage time and priorities
  • Ability to work on own initiative or as part of a team and to work efficiently with other departments
  • Experience and knowledge working in the merchant payment industry is required
  • Familiarity with Visa / MasterCard / American Express is a distinct advantage
  • Previous experience in a reconciliation environment is a distinct advantage.
  • Familiarity with a multi-currency environment preferable
  • Chargeback and Arbitration knowledge is desirable
  • Third level qualification in accounting related field an advantage

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Account Manager

Account Manager

Location: Navan, Co. Meath, Ireland

eCOMM Merchant Solutions is a Payment Gateway, Acquirer and a Processor for merchants who want Point of Sale, e-commerce and MOTO capability for Visa, MasterCard and American Express. Due to continued commercial growth and success, we are currently recruiting for a Account Manager to join our team in Navan, Co Meath.

Role Purpose:

The Account Management team is responsible for managing the overall relationships with eCOMM Clients, acting as a point of escalation for all issues. The Account Manager will need to develop a good understanding of all aspects of the eCOMM products and services offerings.

Responsibilities & Accountabilities:

  • Responsible for developing, maintaining and enhancing Client relationships
  • Point of contact and escalation for Clients – act as the key interface between the Client and all relevant internal teams, monitoring the resolution of issues and working with teams to identify root cause and drive performance improvement
  • Raising support tickets and change requests on behalf of Clients, monitoring and reporting back progress
  • Responsible for the development and enhancement of supplementary sales – upselling, cross-selling and new products
  • Ensure the Client base is kept informed of business issues and developments
  • Provision of regular service level reports to Clients
  • Create and manage regular reporting of Client activities such as financial performance compared to goals; trends and profitability analysis; and other performance metrics
  • Work with internal teams such as Marketing, Product, and Sales to develop and deliver new ideas and ensure product enhancements are properly communicated to the correct teams

Skills:

  • Ability to communicate, both written and verbal, at all levels
  • Previous experience in Account Management
  • Relationship building skills and ability to remain calm under pressure essential
  • Background in Financial Services would be an advantage
  • Comfortable with technology
  • Highly self-motivated

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Business Analyst

Business Analyst

Location: Navan, Co. Meath, Ireland

eCOMM are a leading Irish Fintech – current holder of the eCommerce & Payments Awards Best Payments Start-up, and a 2019 & 2020 Deloitte Technology Fast50 Winner. The years 2019 through to 2021 have been significant growth years for the company and our Development & Innovation for the near and medium term are equally as exciting. We are currently looking to hire a Business Analyst to work with our core Projects and Technology teams based in Navan, County Meath, Ireland.

The purpose of this role is to operate as a Business Analyst across the company. You will be expected to host Requirements workshops in order to capture detailed requirements, produce details Business Requirements Documents (BRDs), conduct research in advance of engaging with business users on specific functions and processes, interact with Project Managers and various teams across IT and become an expert on the features and functional aspects of all eCOMM products and payments-industry processes and functions across the board.

This is an excellent opportunity for anyone who has previous experience of operating as a Business Analyst within the Fintech and / or payments industry.

Responsibilities & Accountabilities:

  • Host Requirements Workshops with business users
  • Produce Business Requirements Documents from submitted Requirements Specs across the business
  • Attain a deep understanding of the applications and the end-to-end payments lifecycle
  • Leverage classic BA tools – such as wireframing – in order to fast-track the BRD process
  • Provide guidance and advice on application functionality to the business teams as and when required
  • Work closely with Project Managers in order to properly produce BRDs within requirement timeframes
  • When required, carry out limited Application testing, to ensure product and application developments meet the BRD Requirements
  • Liaise with the IT Operations Lead and / or Technical Product Owners when required for Incident and / or problem troubleshooting
  • Responsible for working closely with all teams across the company as and when required
  • Comply with all company Controls including PCI-DSS
  • Cross-Train and coach business users and / or IT support resources as and where necessary

Qualifications and Requirements:

  • Business Analysis qualification – such as IIBA or BCS – and / or a 3rd Level IT Qualification
  • 3+ years experience of operating as a Business Analyst, ideally within the Fintech / Payments Industry
  • 2+ years experience of producing BRDs
  • An understanding of the Payments Industry, and in particular the end-to-end transaction lifecycle of both Point of Sale and eCommerce transactions
  • A high standard of oral and written communications skills is required
  • Excellent trouble-shooting and problem solving skills
  • Ability to learn new technology quickly
  • Ability to train and demonstrate application functionality to business users is important
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Cloud Engineer

Cloud Engineer

Location: Navan, Co. Meath, Ireland

Role Purpose:

eCOMM are a leading Irish Fintech – current holder of the eCommerce & Payments Awards Best Payments Start-up, and a 2019 & 2020 Deloitte Technology Fast50 Winner. The years 2019 through to 2021 have been significant growth years for the company and our Development & Innovation for the near and medium term are equally as exciting. We are currently looking to hire a Cloud Engineer to work with our core Projects and Technology teams based in Navan, County Meath, Ireland.

The purpose of this role is to provide direct knowledgeable support, maintenance and troubleshooting across the AWS Cloud environment. You will be expected to work within a team of Cloud Engineers who collectively keep the infrastructure operating to expected levels on a 24 x 7 basis. In addition, you will be required to participate in troubleshooting, receive and process Change Tickets, provide input to the selection and configuration of new Infrastructure services and to assist in all aspects of DR planning and testing.

This is an excellent opportunity for anyone who has previous experience of working as a Cloud Engineer, particularly within an AWS environment.

Responsibilities & Accountabilities:

Contribute to the continuous Design & Implementation of new Cloud Infrastructure services:

  • Provide full and direct assistance on an as required basis to the design and implementation of Cloud Infrastructure
  • Produce technical diagrams, process documentation and procedures as required
  • Collaborate with the IT Security and Governance functions to ensure full compliance with all Security, PCI, ISO and regulatory standards

Infrastructure Support & Administration:

  • Day-to-day monitoring of the environment – Runbooks; Logs; Performance & Tuning; Capacity Mgmt; Backups & Restores
  • Working with multiple vendors and teams to ensure that live services are managed effectively
  • Trouble-shooting and problem analysis - Review and Triage of mission critical events and incidents to ensure rapid diagnosis of root cause and resolution, and the implementation of enhanced error handling, alerting, event management and / or automation where necessary
  • Continuous improvement – Continually assess the end-to-end Infrastructure environment to identify Single Points Of Failure (SPOF's) and areas where improvements can be made
  • Encourage and participate in all aspects of Knowledge Management / knowledge transfer. Also, provide coaching and training to other members of the team and in reciprocation, make yourself available to receive coaching and training where necessary

Change Management:

  • Fully engage in the established Change Management process, ensuring that you respond accordingly to assigned Changes i.e. Acknowledge, Review, Design, Test, Schedule, Implement, Close
  • Utilise and fully participate in the Change Advisory Board (CAB) which is the central authority for the Submission, Review, Approval and Implementation of all standard and small changes
  • Execute changes to Infrastructure in accordance with established controls, procedures and processes

Design & Architecture:

  • Collaborate with other IT professionals on an as required basis to analyse, design and implement new processes, solutions and infrastructure and / or re-configure existing infrastructure
  • Utilise and fully participate in the Design Authority – a pre-requisite for core changes and new implementations to Infrastructure
  • Provide direct input to Architecture Design and documentation

DR & Contingency Planning:

  • Accountable for assisting with the design, maintenance and upkeep of the DR solution and plan
  • Carry out DR Recovery tests on an as required basis – at least twice annually
  • Accountable for assisting with the scenario planning, design and testing and upkeep of a multi-layered failover environment

General organisational requirements:

  • Responsible for working closely with all teams across the company as and when required
  • Comply with all company Controls including PCI-DSS

Qualifications and Requirements:

  • An IT certification and / or a 3rd level qualification is preferable
  • MCSE, MCSA and / or MTA certified
  • Demonstrable experience with cloud platform(s) – AWS or Azure. E.g. Azure Administrator Associate or Azure DevOps Engineer; AWS Cloud Practitioner or SysOps Administrator
  • Solid understanding of networking – 2+ years experience as a network engineer
  • Extensive understanding of Disaster Recovery & IT Service Continuity – tools and techniques
  • Solid troubleshooting skills that includes log analysis, traffic trace, configuration, scripting
  • Ambition to take-on with additional responsibilities over time e.g. Technical Design Authority
  • Good communication skills – both oral and written. Ability to produce design and architecture documentation and writing of procedures and controls is important
  • Strong application process workflow and problem solving skills and techniques
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required
  • Will need to be willing to work outside of standard working hours on occasion

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Test Lead

Test Lead

Navan, Co. Meath, Ireland

Role Purpose:

eCOMM are a leading Irish Fintech – current holder of the eCommerce & Payments Awards Best Payments Start-up, and a 2019 & 2020 Deloitte Technology Fast50 Winner. The years 2019 through to 2021 have been significant growth years for the company and our Development & Innovation for the near and medium term are equally as exciting. We are currently looking to hire a Test Lead to work with our core Projects and Technology teams based in Navan, County Meath, Ireland.

The purpose of this role is to lead and report upon all aspects of testing across the project portfolio, manage the day-to-day test requirements for Change Tickets and to take full ownership of the UL Astrex Transaction Simulator.

This is an excellent opportunity for anyone who has previous experience of managing a test team, as well as anyone with experience of the UL Astrex Simulator, payments industry transaction lifecycle experience and / or previous experience of managing test teams within the Fintech / Payments Industry.

Responsibilities & Accountabilities:

  • Implementing and Managing the Test Management Framework across the organisation
  • Producing Test Plans, Scenario Testing Plans and Test Cases for all Testing assignments
  • Producing Test Management KPI's across all testing workstreams
  • Responsible for liaising with Project Managers to agree the end-to-end Test Management needs across all projects
  • Responsible for liaising with the IT Operations Lead and / or Technical Product Owners for defining, scheduling, completing and reporting on the testing needs for BAU change requests, Incidents and / or problems
  • Responsible for assigning and tracking all test initiatives across the Test Team
  • Responsible for working closely with the Change Advisory Board (CAB) for the co-ordination and implementation of all changes
  • Responsible for working closely with the DevOps team in relation to the roll-out of updates
  • Comply with all company Controls including PCI-DSS
  • Cross-Train and coach the other members of the test management team as and where necessary

Qualifications and Requirements:

  • Test Management qualification – such as ISTQB – and / or a 3rd Level IT Qualification
  • 3+ years experience of manual testing within the Fintech / Payments Industry
  • 2+ years experience of automated testing would be an advantage
  • Experience of UL Astrex Simulator would be an advantage
  • Experience of working within a DevOps environment – Jenkins; CI/CD; GIT
  • An understanding of the Payments Industry, and in particular the end-to-end transaction lifecycle of both Point of Sale and eCommerce transactions
  • A high standard of oral and written communications skills is required
  • Ability to learn new technology quickly
  • Ability to coach and mentor
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Senior IT Developer

Senior IT Developer

Location: Navan, Co. Meath, Ireland

Role Purpose:

eCOMM are a leading Irish Fintech – current holder of the eCommerce & Payments Awards Best Payments Start-up, and a 2019 and 2020 Deloitte Technology Fast50 Winner. 2019 and 2020 have been years of significant growth for the company and our Development & Innovation plans for 2021 are equally as exciting. We are now looking to hire Senior IT Developers to work with our core Technology teams based in Navan, County Meath, Ireland.

The purpose of this role is to work on delivery-focussed development projects and to provide knowledgeable escalated support post-launch. You will have access to the latest technologies – C# / .NET Core, Angular 7.0+ / Typescript, MongoDB, SQL, Redis, Rabbit MQ, Git, Bit Bucket, RESTful API, Swagger – while operating as part of a focussed team consisting of other IT Developers, Business Analysts, Project Managers and key stakeholders. This is an excellent opportunity for anyone who has 5+ years IT Development experience and some experience of working within the FinTech / Payments Industry.

Responsibilities & Accountabilities:

  • Write and implement effective, re-usable, secure code for the eCOMM Application Product Set
  • Integrate with Internal and External RESTful APIs and Web Services
  • Carry out Unit Testing on the code you write
  • Carry out Code Debugging as required
  • Deploy your Code to Test and Staging environments in accordance with the DevOps Control Framework
  • Provide specialised / SME post-production support and ownership
  • Collaborate with designers and other teams to enhance the existing product offering and bring new products to market
  • Comply with all company Controls including PCI-DSS
  • Cross-Train and coach junior members of the IT Development Team

Qualifications & Requirements:

  • Computer Science / Software Engineering / Software Programming & Development Graduate
  • 5+ years prior experience as a Developer with experience of two or more of the following - C#, RESTful API Development, Angular, JavaScript, Mongo DB, SQL, AWS
  • An understanding of the Payments Industry, and in particular the end-to-end transaction lifecycle of both Point of Sale and eCommerce transactions
  • Previous experience of working within a project-driven environment with the ability to develop code from BRD's within a team-based environment and also within a solo-developer based environment
  • A high standard of oral and written communications skills is required
  • Ability to learn new technology quickly
  • Ability to coach and mentor
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Compliance Manager

Compliance Manager

Location: Navan, Co. Meath, Ireland

eCOMM Merchant Solutions is a Payment Gateway, Acquirer and a Processor for merchants who want Point of Sale, e-commerce and MOTO capability for Visa, MasterCard and American Express. Due to continued commercial growth and success, we are currently recruiting for a Compliance Manager to ensure the eCOMM Compliance Framework is driven across the business both internally and externally.

The Compliance Manager will organise, coordinate and perform adequate controls in order to identify, evaluate and monitor compliance risks. They will also make recommendations on the actions required to mitigate current and potential compliance risks and monitor the implementation of the measures taken.

Responsibilities & Accountabilities:

  • Collaborate with various cross-functional teams and senior management to ensure that all regulatory compliance requirements are accounted for in the development of payments products throughout Europe.
  • Oversee all regulatory reporting requirements to the relevant authorities.
  • Preparation of management information for presentation to the Risk Committee/Board of Directors
  • Conduct a range of internal compliance monitoring reviews.
  • Assist leadership to design, develop and oversee procedural controls to monitor compliance risks, including progress tracking for verifying successful completion of remediation activities.
  • Provide advice and guidance to the business to ensure continued compliance in a dynamic, fast paced environment.
  • Provide the Director of Risk & Compliance with regular updates on the state of compliance.
  • Collaborate with departments to ensure ownership and remediation of regulatory requirements.
  • Serve as a subject matter expert on all related compliance issues.
  • Manage strong and open relationships with our relationship managers in the card schemes.
  • Proactively identify potential risks in any process and devise a procedure to eliminate effectively.
  • Identify and implement procedures that will result in process efficiency and potential cost savings.
  • Work with key stakeholders to develop processes and product solutions that address regulatory requirements
  • Help Expand and manage the internal Business Governance Framework

Qualifications & Requirements:

  • Strong knowledge of PSD2 and AML regulations
  • Experience in Regulatory Reporting
  • Experience with Licencing and advantage
  • Strong knowledge of GDPR
  • Payments experience an advantage.
  • Knowledge of card schemes (Visa & Mastercard) an advantage
  • Good knowledge of the Payment Card Industry Data Security Standards PCI DSS.
  • Ability to communicate information in a clear and concise manner.
  • Strong organisational skills and problem-solving abilities
  • Must be a team-oriented individual with willingness to work with all levels of staff & customers, with a positive attitude and willingness to assist in training and development of new members of the compliance team.
  • Third level qualification in compliance, business, Law, finance or related field is desirable but not essential.

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Customer Service Agent

Customer Service Agent

Location: Navan, Co. Meath, Ireland

Role Purpose:

The Customer Service Agent is our front line of support for our clients. You will be responsible for providing information, answering queries, responding to complaints and escalating them as necessary to relevant depts. Ultimately you will be helping to ensure our clients are satisfied with our products, services and features.

Responsibilities & Accountabilities:

  • Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of yourself and the organization
  • Respond to customer inquiries and provide information about a full range of products and services
  • Ensure that every customer service enquiry is dealt with through the appropriate SLA and KPIs are met
  • Ensure that incoming telephone calls are answered in a professional and timely manner
  • Effective Handling and accountability of the respective duties assigned
  • Manage and protect customer information, including sensitive financial information in accordance with relevant legislation
  • Follow Company Complaints Procedure where relevant
  • Work as part of a team to ensure the smooth operation of the dept
  • Meet the training and development requirements of the role

Skills:

  • Good Literary, numeracy and verbal communication skills
  • IT Literate with a good understanding of Outlook and Excel
  • Previous Customer Service Experience
  • A positive individual with a "can do" attitude
  • A good communicator, who has the ability to listen and express themselves clearly.

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

IT Developers

IT Developers

Location: Navan, Co. Meath, Ireland

Role Purpose:

eCOMM are a leading Irish Fintech – current holder of the eCommerce & Payments Awards Best Payments Start-up, and a 2020 Deloitte Technology Fast50 Winner. 2019 and 2020 have been years of significant growth for the company and our Development & Innovation plans for 2021 are equally as exciting. We are now looking to hire IT Developers at our Head Quarters in Navan.

The purpose of this role is to work on delivery-focussed development projects and to provide knowledgeable escalated support post-launch. You will have access to the latest technologies – C#/ .NET Core, Angular 7.0+ / Typescript, MongoDB, SQL, Redis, Rabbit MQ, Git, Bit Bucket, RESTful API, Swagger – while operating as part of a focussed team consisting of other IT Developers, Business Analysts, Project Managers and key stakeholders. This is an excellent opportunity for anyone who has 1 – 2 years IT Development experience and is looking to launch a career in the FinTech / Payments Industry.

Responsibilities & Accountabilities:

  • Write and implementing effective, re-usable, secure code for the eCOMM Application Product Set;
  • Integrate with Internal and External RESTful API's and Web Services;
  • Carry out Unit Testing on the code you write;
  • Carry out Code Debugging as required;
  • Deploy your Code to Test and Staging environments in accordance with the DevOps Control Framework;
  • Provide escalated post-production support;
  • Collaborate with designers and other teams to enhance the existing product offering and bring new products to market;
  • Comply with all company Controls including PCI-DSS;

Qualifications and Requirements:

  • Computer Science / Software Engineering / Software Programming & Development Graduate;
  • 1 – 2 years prior experience as a Developer;
  • Previous experience of one or more of the following would be an advantage - Angular, C#, RESTful, Mongo, JavaScript;
  • A high standard of oral and written communications skills is required;
  • Ability to learn new technology quickly;
  • Any previous experience of working within the payments industry would be an advantage;
  • Ability to stay controlled under pressure and operate to tight timeframes;
  • Must be flexible to changing working conditions and willing to ‘go the extra mile’ to resolve issues as and when required;
  • Previous experience of working within a Project / Team-based structure would be an advantage;

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Fraud Prevention Manager

Fraud Prevention Manager

Location: Navan, Co. Meath, Ireland

Role Purpose:

The Fraud Prevention Manager at eCOMM Merchant Solutions will lead a team to monitor transactions and customer accounts for suspicious/fraudulent behaviour or transactions. This position will closely coordinate with the leadership of other departments such as IT and Customer Service.

The Fraud Prevention Manager will be responsible for creating a positive work environment in the organization. Critical deliverables will include management reporting, maintenance of a strong control and security environment and implementation of appropriate and improved policies, procedures, productivity measures and quality measures.

The successful candidate will already have experience of Fraud Monitoring in payments environment, will thrive in a dynamic work environment, be solutions oriented, possess a keen commercial acumen and have significant drive and enthusiasm to implement risk based, commercially appropriate and regulatory compliant processes.

Competencies & Key Role Requirements:

  • Good interpersonal and relationship management skills are essential for dealing with people at all levels.
  • Develop and Maintain the company's Fraud Mitigation Strategy.
  • Managing the Suspicious Activity Report (SAR) process to appropriate levels to meet both internal and external requirements.
  • Ability to demonstrate excellent enthusiasm and leadership and a strong work ethic necessary to succeed in a dynamic, fast-moving and results orientated environment.
  • Able to work in a time pressured environment with a high degree of accuracy whilst maintaining focus and concentration.
  • Track record of implementing effective controls across payments channels to reduce the risk of fraud.
  • Keeping abreast of relevant European and local regulatory developments from a risk perspective.
  • Recommend enhancements in fraud and risk processes and assist other business units where required with analysis, oversight, expertise and problem solving.
  • Proven ability of Managing a department within a Risk function.

Qualifications & Experience:

  • Previous Payment Services experience essential
  • Previous history of working with VISA & Mastercard Schemes a bonus
  • Previous experience of working with either Issuer or Acquirer
  • At least 3 years' experience dealing with Fraud Investigations, Fraud Management, prevention and detections techniques within he payment card industry
  • At least 2 years' experience of managing disputes and chargeback processing
  • At least 2 year's experience of disputes and chargeback processing
  • Clear understanding of AML Rules and Regulations
  • Good knowledge of the Payment Card Industry Data Security Standards PCI DSS
  • Excel proficiency a minimum requirement
  • Professional Fraud related qualification an advantage but not essential

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

IT Development Manager

IT Development Manager

Navan, Co. Meath, Ireland

Role Purpose:

The purpose of this role is to lead and manage the Development function within eCOMM. The Development Manager owns the Design Authority, is the top-level Software Design Architect, manages the Development Team(s) and is accountable for Software Development and Delivery.

Responsibilities & Accountabilities:

The Core Accountabilities & Responsibilities of the role are as follows:

Design Authority:

  • Run the Design Authority - the Design Authority is the body accountable for reviewing and approving Technical Design across the eCOMM IT platform. The Development Manager is accountable for running this body;
  • Accountable for ensuring appropriate Technical Design documentation is produced and submitted appropriately to the Design Authority;
  • Accountable for communicating appropriately, all output and decisions made through the Design Authority;

Software Design Architecture:

  • Accountable for the Technical Design aspect of all Software Projects. i.e. Ensuring that appropriate Software / Technical Design documentation exists and feeds into the Build phase of all Software Development projects;
  • Accountable for ensuring that the design technology used in existing developed solutions is reviewed on a regular basis and flagged for update as and where appropriate;
  • Accountable for ensuring that any / all Design is fully compliant with eCOMM’s PCI-DSS obligations;
  • Ensure all Cyber-Security and PCI-DSS specific IT policies and procedures are being fully adhered to throughout the Design Lifecycle;
  • Provide direct input to the Technical side of the Sales function as and when required;

Manage the Development Team(s):

  • Lead and manage the Development Team(s) ensuring that all Development resources have clear and appropriate Job Profiles and Objectives;
  • Ensure that the Software Development Life Cycle (SDLC) is being fully adhered to by all Development Staff and that staff have appropriate experience and knowledge to carry out their functions;
  • Accountable for ensuring that the 2nd & 3rd Level Development Support function is operating appropriately and is meeting it’s KPI's;
  • Accountable for ensuring that Development tasks emanating from the Project & Change Function are appropriately assigned;
  • Ensure all controls and procedures are being adhered to, documentation and Knowledge Management is visibly in place and Developers are keeping up to date with the Software stack;

Accountable for Software Delivery:

  • In conjunction with the Project & Change Delivery Lead, accountable for ensuring that all Development tasks emanating from the Project & Change function are assigned to appropriately experienced Development staff;
  • Operate as the overall Technical Lead across the Development function. This will require interaction with developers, project resources and internal / external customers and stakeholders;
  • Ensure Developers are delivering to set targets and step-in to assist where warranted;
  • Operate as Project Manager as and when required;

Qualifications and Requirements:

  • Relevant 3rd Level Qualification in IT Engineering, Software Programming or related field;
  • 6+ years prior experience as a Developer at least 2 years of which has been within the Fintech / Payments Industry and at least 2 of which has been at Team Lead or Manager level;
  • Broad software industry experience spanning multiple Front and Back-end frameworks / programming languages and Database Systems;
  • Excellent communication skills at all levels – both oral and written;
  • Previous experience of Technical Design / architectural-based diagramming and procedural documentation is required;
  • Demonstrable experience of coaching, mentoring and cross-training;
  • Ability to stay controlled under pressure and operate to tight timeframes;
  • Must be flexible to changing working conditions and willing to ‘go the extra mile’ to resolve issues as and when required;
  • Previous experience of working within a Project / Team-based structure would be an advantage;
  • Excellent organisational skills and experience;
  • Ability to stay controlled under pressure and operate to tight timeframes;
  • Must be flexible to changing working conditions and willing to ‘go the extra mile’ to resolve issues as and when required;

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

Finance Team Lead – Invoicing

Finance Team Lead – Invoicing

Location: Navan, Co. Meath

About eCOMM

eCOMM Merchant Solutions (www.ecomm365.com) enables business customers to accept American Express, Mastercard, Visa and Alipay payments. We offer our customers, Point of Sale (POS) terminals, e-commerce, mail order and telephone payment solutions.

The company is a payment gateway, payment aggregator, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Since its foundation in 2014 the company has enjoyed rapid expansion in the UK, Ireland, Greece, Cyprus and plans further expansion across Europe.

eCOMM Merchant Solutions is authorised and regulated by the Financial Conduct Authority (FCA) in the UK.

Responsibilities & Accountabilities:

Working as part of a busy team and reporting to the Financial Controller this position will mainly focus on sales invoicing for Merchants and calculation of Resellers Commissions.

  • Management of invoicing team – 7 heads at present
  • Invoicing oversight, ensuring complete, accurate and timely invoicing of all Merchants fees.
  • Review of Merchant and Resellers contracts and ensuring that internal systems (ACP & ACQ) are updated in a timely manner to reflect the T&C's therein.
  • Ensuring sales invoicing and resellers commissions calculation systems are in line with Merchants / Resellers contracts.
  • Completion of monthly invoicing tasks as follows for Merchants:
    • Creation of monthly fee files for credit controller
    • Creation and upload of monthly Sage upload files by currency
    • Creation, posting and requesting payment of DCC invoices
    • Requesting transfer of net revenues
    • Implementation of merchant fee freezes and credits
  • Working with the Financial Controller to ensure adequate controls are in place to guarantee the integrity of all customer invoices.
  • Monthly revenue reporting and analysis.
  • Working with IT to ensure the effective and efficient change over from ACP to ACQ and identifying any potential sales invoicing and resellers commission issues that arise as a result of the changeover.
  • Reseller Commissions
  • Calculation of monthly reseller commissions
  • Review contract addendums and updating commissions calculations for the same.
  • Calculation of clawback resulting from no payment of
  • Overseeing the resolution of Reseller Commission queries in a timely and effective manner.
  • Working closely with credit controller to address any invoicing issues identified during the collections process.
  • Answering queries from Sales, Legal, Operations and Customer Service

Skills & Experience:

  • Minimum of 5 year's experience in a similar role
  • Strong Excel skills, particularly Pivots & Vlookups
  • Accuracy and attention to detail is key
  • Sage experience
  • Excellent communication and organisational skills
  • Ability to work across teams, in particular Sales and Operations

Apply by email, mentioning the job title to: careers@ecomm365.com

View/Print PDF

We are always interested in good people. If you don't see a role listed that suits your skills please go ahead and get in touch with us anyway below, or email us at careers@ecomm365.com

Interested in any role above? Want to know more? Please get in touch here.

   

Please re-type anti-spam code

Captcha